Frequently Asked Questions
Everything you need to know about our premium paper goods and home accents.
What is the typical shipping timeframe for orders?
Most orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take up to 14-21 business days depending on the destination.
Do you offer customization for your stationery products?
Yes, we offer bespoke personalization on select planners and notebooks. Look for the 'Personalize' button on the product page to add your initials or name.
What is your return policy for home decor items?
We accept returns on unused and unopened home goods within 30 days of delivery. Please note that custom-made or personalized items are final sale and cannot be returned.
Are your paper products eco-friendly?
Sustainability is at our core. All Faye Co Papier products are printed on FSC-certified recycled paper using soy-based inks to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.